Need Support?
Take a quick look at our guidelines to get your support request rolling.
If it’s urgent, pop into live chat so we can jump on it right away.
Live Chat (Fastest)
Open the chat widget on our website located at the bottom right or go to our customer portal.
- Share links/screenshots for quicker answers.
- Get real-time updates from our team.
Email Support
Send your request to and include as many details as you can. This will helps us resolve your request faster.
- Best for complex requests.
- We’ll reply with steps, or a short Loom if needed.
Support Guidelines
We’re here to make your updates quick and painless. Follow these simple guidelines when submitting your support request so we can get it done right — and fast — without a bunch of back-and-forth.
One Request Per Ticket
This keeps things clear and easy to track. Have more than one task? Send each one separately.
Be Specific
Tell us what needs to be done, where to find it (page link or location), and why it’s needed.
Include Visuals
Screenshots, screen recordings, or mockups help us see exactly what you see.
Send the Assets Upfront
Images, files, copy — send everything we need in your first message so we can get right to work.
Rights & Permissions
Make sure you own (or have permission to use) any files you send us.
Deadlines
If there’s a specific date you need this by, let us know. We’ll confirm if it’s doable.
Stay in the Loop
Check your email or portal for our replies — sometimes we need a quick answer to keep your request moving.
Need a Strategy Call with an Expert?
If you’d like to speak directly with an expert, here are your options:
Strategy Sessions:
Included in select packages. These scheduled calls focus on planning, growth, and high-impact decisions.
No Strategy Sessions in Your Package?
Visit our Marketing Help Desk to submit your request. We’ll review it and, if needed, guide you to book a live session with the right expert.